Complete an unpaid order
Choose Complete payment beside the unfinished order in My Purchases. Check the order and payment result before trying again.
2 min readOfficial help guides
Learn how to use TrekGuider, from your first purchase to managing your shop.
65 guides
Understand your balances and funds on hold
Spending funds, withdrawable earnings, and held funds are different amounts with different uses.
2 min readFollow a refund request or ask support to review it
Track the request beside your order and use the available support action if you disagree with the seller decision.
2 min readClaim a gift and download your product
Claim the gift with the account that matches its recipient email, then use your purchases to access the product.
2 min readCancel a subscription and understand your remaining access
Cancel from the subscription action menu and read the confirmation for the end date and remaining product access.
2 min readAdd screenshots and details that help us resolve a problem
Show the message and steps that led to the problem, then attach only the files needed to explain it.
2 min readVerify your email address
Open the verification link sent to your account email, or request a fresh link from your account.
2 min readSet up two-factor authentication
Use an authenticator code alongside your normal sign-in, and save backup codes before enabling it.
2 min readBuy a digital product on TrekGuider
Add the product to your cart, review checkout, and complete your purchase. Your order and available downloads are kept in My Purchases.
2 min readFix a download that will not open
Start from the purchase in your account, confirm the download finished, and check the file format and creator notes before retrying.
2 min readPay with your balance at checkout
Use the wallet or partial-balance option offered for your purchase and review the remaining payment.
2 min readResend a gift or update its recipient
Manage delivery from the gift order while it is still unclaimed, without buying the same gift again.
2 min read