Complete an unpaid order

An unfinished order can stay in My Purchases so you can return to it. You do not need to add the same products to a new cart just to continue checkout.

Return to the order

1. Sign in and open My Purchases.
2. In Orders, find the product and order reference you want.
3. Select Complete payment.
4. Check the items, email address, discounts, and current total on the checkout page.
5. Choose an available payment method and select Complete Purchase.

If checkout shows more than one unfinished order, use Return to this order beside the one you intend to pay. Compare the product names and order reference carefully. Creating a separate order does not finish the earlier one.

If you already tried to pay

A bank notification or a payment screen closing is not, by itself, a reason to pay again. First look for an order confirmation, a payment-pending message, or a completed purchase in your account.

If TrekGuider says the payment is still being confirmed, follow that message. Give it a moment, then check the same order again. If the uncertainty continues, contact support with the order reference and approximate payment time.

If payment was clearly declined and there is no pending confirmation, follow the displayed instructions before making another attempt. Never keep clicking the purchase button while it is processing.

Once the order is confirmed, return to My Purchases to open the product. Read What to do when a payment is pending if the order and payment result do not agree.