Find a purchase without the confirmation email

Look in your account before placing another order. Your confirmation email is useful, but it is not the only way to find a completed purchase.

Check the purchase account

1. Sign in with the email address you entered at checkout.
2. Open My Purchases.
3. Look in Orders for a one-time purchase, or Subscriptions for a subscription.
4. Match the product name, date, and amount. A completed order may offer View & Download.

If you have more than one TrekGuider account, check which one you used. An order does not move between accounts just because you sign in with another email address.

If you checked out as a guest

Search the checkout inbox for the password setup email as well as the order message. Check spam and filtered folders. Use the setup email to choose a password, or use password reset with that same address if needed.

If you bought a gift, the buyer's purchase message and the recipient's gift message are different. Check the buyer's account for the purchase record.

If no order appears

Look for any payment-pending or payment-error message from checkout. Do not assume a missing email means you should pay again, especially if your bank shows a payment or temporary authorization.

Contact support with the product name, checkout email, approximate date, amount, and order reference if available. Describe what happened after you selected Complete Purchase. Hide unrelated transactions in any screenshot, and leave out full card numbers, passwords, and verification codes.

Read Buy as a guest and find your account afterward or Get help with a pending payment.