Find your purchases and download your files

Your purchase history is the best place to return to a product. You do not need to keep the confirmation email open to use your files.

Open a purchase

1. Sign in with the account used for the purchase.
2. Open My Purchases and choose Orders.
3. Find the product. Its entry shows an order reference and purchase information to help distinguish it from other orders.
4. Select View & Download.
5. In Files, use the download control beside the file you need. Check your browser's downloads list or your device's Downloads folder afterward.

Read any note beside the file before opening it. A creator may explain which app to use or which file to start with.

Check the other included materials

Some products include Resources as well as downloadable files. Those links open the included online material in another tab. They are different from files saved to your device.

If there is a Message from creator, select Show more to read the complete note. It may contain useful setup or getting-started instructions.

If you do not see a download

An order showing Complete payment has not completed the purchase flow. If you already attempted payment, check its result before paying again.

A refunded product can show that access has been removed. Subscription purchases have a separate Subscriptions tab and their own access rules. A gift bought for someone else is accessed by the recipient after they claim it.

If the product window says files are being prepared, check any Resources and creator message. Contact support if the materials you expected are missing.

For a file that downloads but will not open, read Fix a download that will not open.