Find your subscriptions and download included files

Open My Purchases and choose Subscriptions. This tab lists product subscriptions as well as monthly creator support, so first check the product or creator name.

Open a product's files

1. Find the product subscription.
2. Check its status and the billing or access date shown.
3. Select View & Download when available.
4. In the product window, read any file notes and choose the download for the file offered to your account.

Use this window for the available version. A link from an old email or a product page may not describe the version your subscription currently includes.

If the files are not available

An Incomplete subscription has an unfinished first payment. Access starts after payment is confirmed. Do not treat the appearance of a subscription entry as proof that the payment succeeded.

A Refunded subscription has ended access and does not offer downloads through that subscription. If you believe the status is wrong, ask support to check the payment and subscription rather than attempting another purchase immediately.

For a canceled subscription, check the paid access-until date and the tier you purchased. After that date, Keep the last paid version allows the last included version without later updates. Access only while subscribed ends content access when the paid period ends. A current product offer may differ from the terms of your earlier purchase.

To compare or change an eligible tier, use View tiers and read Choose or change a subscription tier. A scheduled change does not add its content before the next successful renewal.

If no file is listed despite expected access, include the subscription reference and message from the product window when contacting support.

Monthly support is different

A recurring donation supports the creator but does not include product files. Look for a product subscription if you are trying to download a purchase.

See cancellation and access, resubscribing, and renewal payment help.