Request a refund for a digital product
Request a refund from the product in My Purchases when the purchase terms and current order state allow it.
2 min readRefunds & payment problems
Refund requests, disputes, and what happens next.
6 guides
Follow a refund request or ask support to review it
Track the request beside your order and use the available support action if you disagree with the seller decision.
2 min readRespond to a customer's refund request
Use Reviews & Refunds to examine the request and its effect on your balance before choosing a response.
2 min readUnderstand what changes after a refund
Check the refunded amount and access status on the affected product, rather than assuming every item in the order changed.
2 min readUnderstand a payment dispute and where to get help
A disputed payment can place related activity on hold. Check the notice for the affected payment and ask support about that record.
2 min readUnderstand a subscription first-payment refund guarantee
A seller can cover a new subscription's first payment with a stated refund window. Renewals are excluded, and cancellation is separate.
2 min read