Leave or update a product review

A useful review explains what you received and how it worked for you. Mention specifics, such as whether the directions were easy to follow or the included files matched the description. Keep private account and payment information out of the review.

Read reviews and replies

Open Reviews on the product page. Expand a reply count to read a thread, and use the available show-more controls to read further reviews or replies. A displayed rating and review describe a customer's experience; check the current product description too.

Write your review

1. Sign in to the account that bought the product.
2. Open My Purchases > Orders and select Leave Review when it is available. You can also open the product and scroll to Reviews.
3. Choose a rating from one to five stars.
4. Write your review and select Post Review.

You can submit one review per product. The review option may be unavailable if the purchase does not qualify, the product was refunded, or you have already reviewed it. Sellers cannot review their own products.

Edit the text you posted

Find your review on the product page, open More actions, and choose Edit. Update the wording and submit the edit using the form. This edits your review text; it does not change the original star rating.

You may see Edit awaiting moderation while the change is checked. Your already published text remains visible until an approved edit replaces it. If a review was not approved, read the reason shown and use Edit and resubmit to correct it.

Delete, react, or reply

To remove your own review, open More actions, select Delete, read Delete Review?, and confirm Yes, Delete only if you want to remove it. The confirmation warns that you cannot recover it.

You can use the like control on an available review. To report another person's review, choose More actions > Report and complete the report form. Reporting asks for a review of the content; it does not immediately remove it.

If you sell the product, Reply lets you respond to a top-level customer review when available. Keep the reply about the purchase and leave private details out. Being the seller does not let you rewrite the customer's review.

If you need help with the purchase

A review does not open a support request or request a refund. Use the purchase's refund option when available, or contact support if a file or payment problem needs attention.

See Request a refund for a digital product and Join the conversation or report a content problem.