Resume or restart a subscription
The Resubscribe window explains whether you are resuming remaining paid time or starting a new subscription payment.
2 min readAll help guides
Learn how to use TrekGuider, from your first purchase to managing your shop.
65 guides
Get back on track after a session expires or a page stops loading
Follow the message on the page, preserve unfinished work, and check completed actions before retrying.
2 min readSign in with a connected account
Use a sign-in option already connected to your TrekGuider account, or link one from Account Settings.
2 min readSign in with a backup code
A saved backup code can complete a two-factor sign-in when your authenticator is unavailable.
2 min readBuy as a guest and find your account afterward
Guest checkout creates an account for a new email address. After your purchase, use the password setup email to return to My Purchases.
2 min readFind a purchase without the confirmation email
A missing email does not necessarily mean the order failed. Sign in with the checkout email and look in My Purchases before buying again.
2 min readManage your saved payment methods
Manage the payment methods used for purchases from the Payment Methods section of Account Settings.
2 min readUnderstand what changes after a refund
Check the refunded amount and access status on the affected product, rather than assuming every item in the order changed.
2 min readGet help with an expired or already claimed gift
Use the message on the gift page to distinguish an inactive link, a completed claim, and an account mismatch.
3 min readGet help with a subscription renewal payment
Use the subscription status and payment message to decide what to check next before making another payment.
2 min readInvite others with your referral link
Copy your personal referral link from Referral Program and use the same page to follow referral activity.
2 min readManage your cookie preferences
Use Cookie Preferences to turn optional categories on or off while essential cookies remain enabled.
2 min read