Respond to a verification update request
Read the specific request in your account and update the existing verification information it identifies.
2 min readAll help guides
Learn how to use TrekGuider, from your first purchase to managing your shop.
82 guides
Manage your saved payment methods
Manage the payment methods used for purchases from the Payment Methods section of Account Settings.
2 min readSet your price, sale price, and refund policy
Use Price for a one-time amount and Discount Price for a lower sale amount. Choose the refund policy separately under Traveler Protection.
2 min readFind out why earnings are on hold or a withdrawal is unavailable
Use the balance breakdown and withdrawal notice to identify the next step when earnings are held or payouts are unavailable.
2 min readInvite others with your referral link
Copy your personal referral link from Referral Program and use the same page to follow referral activity.
2 min readRevise a published Insight or respond to a review request
Read the article status and review note before editing, then submit the corrected version without accidentally taking it offline.
2 min readManage your cookie preferences
Use Cookie Preferences to turn optional categories on or off while essential cookies remain enabled.
2 min readComplete a W-9 for a US individual seller
Use the W-9 requested in your account to provide your US taxpayer details. Initial seller verification is not a completed tax certification.
2 min readUpdate your name, photo, and account details
Edit your profile details in Account Settings and save the changes when you are finished.
2 min readRequest a review of an account restriction
Read the restriction notice and use its appeal option if you believe the decision needs another look.
2 min readCheck your verification status
Check the current verification notice and payout setup message to see what remains to be done.
2 min readWhen a payment is declined or needs confirmation
Read the payment message, complete any bank confirmation, and check the result before trying again.
2 min read