Find out why earnings are on hold or a withdrawal is unavailable

Start with Balance & Payouts on your dashboard. The amount you can spend, the amount you can withdraw, and the amount on hold serve different purposes.

Check the balance explanation

• Spending balance can include money you added for purchases. Added funds are not withdrawable earnings.
• Available to withdraw is the earnings amount currently ready for a payout.
• On hold includes earnings that are not ready to withdraw. The explanation can identify sale holds, a payment dispute, or other pending holds.
• Owed back from refunds & chargebacks means money is owed back and can affect withdrawals.

The standard sale-earnings hold is 10 days. For the funds in your account, use the hold period and Next release date when available. A dispute hold has a different condition: its outcome determines whether the money is released. Do not use a sale's release date as a promise for disputed funds.

Read the withdrawal notice

If Withdraw Funds is available, open it and follow the notice above the form. It may ask you to add your full name, finish payout setup, complete verification, or submit or correct a tax form.

If you cannot open the form, check the balance explanation and any account notice first. A zero withdrawable balance or a payment dispute can make the withdrawal action unavailable.

If a form is under review, submitting it again is not a way to speed up the decision. Check the status and wait for the review result. Approval of one requirement does not necessarily clear every other requirement.

A disabled review button can also mean the destination is still loading, no payout method is selected, or the amount is below the displayed minimum.

When to ask for help

If the notice does not explain a next step, contact support with its wording and the amount labeled unavailable. Do not include identity documents or authentication codes in the message.

Read about payout setup, tax information, or payment disputes.