Revise a published Insight or respond to a review request
Read the article status and review note before editing, then submit the corrected version without accidentally taking it offline.
2 min readAll help guides
Learn how to use TrekGuider, from your first purchase to managing your shop.
Manage your cookie preferences
Use Cookie Preferences to turn optional categories on or off while essential cookies remain enabled.
2 min readComplete a W-9 for a US individual seller
Use the W-9 requested in your account to provide your US taxpayer details. Initial seller verification is not a completed tax certification.
2 min readUpdate your name, photo, and account details
Edit your profile details in Account Settings and save the changes when you are finished.
2 min readRequest a review of an account restriction
Read the restriction notice and use its appeal option if you believe the decision needs another look.
2 min readCheck your verification status
Check the current verification notice and payout setup message to see what remains to be done.
2 min readUse a promo code at checkout
Enter your code in the Promo code field and select Apply. Check the Discount and Total before completing the purchase.
2 min readLeave or update a product review
Open the product from My Purchases, choose a star rating, and write your review. You can edit your own review text from its More actions menu.
3 min readWhen a payment is declined or needs confirmation
Read the payment message, complete any bank confirmation, and check the result before trying again.
2 min readPrepare a clear product title and search preview
Name the product clearly, explain what buyers receive, and use Advanced settings to check its Meta Title and Meta Description.
2 min readTrack a payout or get help with a failed withdrawal
Open Withdrawal Details to check the destination, status, fees, and any failure message before making another request.
2 min readUnderstand a payment dispute and where to get help
A disputed payment can place related activity on hold. Check the notice for the affected payment and ask support about that record.
2 min read