Update your name, photo, and account details
Edit your profile details in Account Settings and save the changes when you are finished.
2 min readOfficial help guides
Learn how to use TrekGuider, from your first purchase to managing your shop.
65 guides
Request a review of an account restriction
Read the restriction notice and use its appeal option if you believe the decision needs another look.
2 min readUse a promo code at checkout
Enter your code in the Promo code field and select Apply. Check the Discount and Total before completing the purchase.
2 min readLeave or update a product review
Open the product from My Purchases, choose a star rating, and write your review. You can edit your own review text from its More actions menu.
3 min readWhen a payment is declined or needs confirmation
Read the payment message, complete any bank confirmation, and check the result before trying again.
2 min readUnderstand a payment dispute and where to get help
A disputed payment can place related activity on hold. Check the notice for the affected payment and ask support about that record.
2 min readSupport a creator with a donation
Use Support Creator to make a contribution, with a clear choice between a single payment and monthly support.
2 min readTrack your referral rewards
Use the Referral Program page to check reward status, copy issued codes, and distinguish referral income from spending balance.
2 min readJoin the conversation or report a content problem
Use comments for discussion, the report controls for content issues, and private support for questions about your account or purchases.
2 min readHow long payments, payouts, and verification take
A payment, an earnings hold, a payout, and a verification review have separate timelines. Start by identifying the step shown in your account.
2 min readChoose or change a subscription tier
Compare the content and full billing-period price. An available tier change starts at your next renewal, with no charge today.
2 min readChoose which emails you receive
Choose optional email categories while keeping essential account and transaction notices.
2 min read