Fix a download that will not open
Start from the purchase in your account, confirm the download finished, and check the file format and creator notes before retrying.
2 min readAll help guides
Learn how to use TrekGuider, from your first purchase to managing your shop.
Pay with your balance at checkout
Use the wallet or partial-balance option offered for your purchase and review the remaining payment.
2 min readFinish or recover a large file upload
Keep Media & Files open until the upload finishes. Use Pause and Resume when those controls are offered; restart a failed upload if they are unavailable.
2 min readUnderstand payout timing, fees, and limits
Read the withdrawal summary to understand your minimum amount, payout costs, available speeds, and estimated arrival.
2 min readFind your tax documents and delivery settings
Documents brings together your tax form status, available copies, and annual form delivery preferences when applicable.
2 min readRespond to a customer's refund request
Use Reviews & Refunds to examine the request and its effect on your balance before choosing a response.
2 min readResend a gift or update its recipient
Manage delivery from the gift order while it is still unclaimed, without buying the same gift again.
2 min readResume or restart a subscription
The Resubscribe window explains whether you are resuming remaining paid time or starting a new subscription payment.
2 min readClaim an existing creator page
Use Claim this page to confirm your account and show that you control a channel listed on the creator page.
2 min readSave a draft or schedule an Insight
Save unfinished writing as a draft, or select a publication time and submit the completed Insight for review.
2 min readGet back on track after a session expires or a page stops loading
Follow the message on the page, preserve unfinished work, and check completed actions before retrying.
2 min readReview an action prepared by your connected assistant
A prepared-action link opens a review step, then takes you to the usual form where you decide whether to complete the task.
2 min read