Close your account
Check your purchases, balances, and recurring payments before you schedule account deletion.
2 min readOfficial help guides
Learn how to use TrekGuider, from your first purchase to managing your shop.
65 guides
Understand your checkout total and payment options
Your order summary separates the items, discount, tax, and total. When balance covers part of an order, checkout also shows the remaining payment amount.
2 min readA payment is pending or my balance has not updated
Check which payment state you have before paying again or reporting a missing balance update.
2 min readFind and manage your monthly creator support
Donation history shows payments already made. The Subscriptions tab manages your continuing monthly support.
2 min readInvite sellers and earn referral commissions
Earn a share of TrekGuider’s platform commission on eligible referred-seller sales, with clear earning windows, examples and review timing.
2 min readUnderstand a subscription first-payment refund guarantee
A seller can cover a new subscription's first payment with a stated refund window. Renewals are excluded, and cancellation is separate.
2 min readGet help with a balance top-up
Check the top-up summary and the type of balance involved before reporting a problem.
2 min readUnderstand buyer referral discounts and free-product rewards
Learn what a referred buyer receives, when your own discount is approved, and how every 10 approved buyer referrals earns a free-product reward.
3 min readBuy a product from another country
You do not need seller payout setup to buy a digital product. Check the methods offered for your purchase and the final USD amount.
2 min readSubscribe to travel updates or unsubscribe
Use the newsletter form for travel updates. Confirm the message when asked, or follow the unsubscribe link in a newsletter to stop receiving it.
2 min readAsk for help recovering account access
Use account recovery when your usual sign-in options are no longer available. Provide a reachable email and describe what access you have lost.
2 min readFind, read, and share Travel Insights and News
Browse Travel Insights for creator articles and Travel News for the platform-managed feed. Open a story to read, follow the author, or share its link.
2 min read