Reset a forgotten password
Request an email reset code and choose a new password for your TrekGuider account.
2 min readAccount & sign-in
Passwords, two-factor sign-in, and account recovery.
8 guides
Change your email address or password
Use the Security section of Account Settings to change your email address or password.
2 min readSet up two-factor authentication
Use an authenticator code alongside your normal sign-in, and save backup codes before enabling it.
2 min readSign in with a backup code
A saved backup code can complete a two-factor sign-in when your authenticator is unavailable.
2 min readRequest a review of an account restriction
Read the restriction notice and use its appeal option if you believe the decision needs another look.
2 min readClose your account
Check your purchases, balances, and recurring payments before you schedule account deletion.
2 min readAsk for help recovering account access
Use account recovery when your usual sign-in options are no longer available. Provide a reachable email and describe what access you have lost.
2 min readSign in to your account and sign out
Use the same sign-in details as your purchases. Complete any requested authentication, then check the account before opening orders or settings.
2 min read