Get started with TrekGuider
Choose where to begin, whether you are here to buy a digital product or share your own work.
2 min readAll help guides
Learn how to use TrekGuider, from your first purchase to managing your shop.
65 guides
Reset a forgotten password
Request an email reset code and choose a new password for your TrekGuider account.
2 min readFind a digital product for your next trip
Search the catalog, narrow the results, and check what a digital product includes before buying.
2 min readFind your purchases and download your files
Open My Purchases, choose Orders, and select View & Download beside your product. Subscription downloads are listed separately.
2 min readAdd funds to your spending balance
Review the amount and payment summary before adding money for eligible TrekGuider purchases.
2 min readRequest a refund for a digital product
Request a refund from the product in My Purchases when the purchase terms and current order state allow it.
2 min readSend a digital product as a gift
Send an eligible paid product to another person and keep track of the gift from My Purchases.
2 min readFind your subscriptions and download included files
Your product subscriptions and their available downloads are listed in the Subscriptions tab of My Purchases.
2 min readContact TrekGuider support and follow your request
Send a support message with or without an account and keep follow-up details together in the same conversation.
2 min readCreate your TrekGuider account
Create one account for your purchases and, if you choose, your creator work.
2 min readChange your email address or password
Use the Security section of Account Settings to change your email address or password.
2 min readSave products and follow creators
Use product favorites and creator follows to keep track of things you want to revisit.
2 min read