Find your purchases and download your files
Open My Purchases, choose Orders, and select View & Download beside your product. Subscription downloads are listed separately.
2 min readOrders & downloads
Find your purchases and open your files.
5 guides
Complete an unpaid order
Choose Complete payment beside the unfinished order in My Purchases. Check the order and payment result before trying again.
2 min readFix a download that will not open
Start from the purchase in your account, confirm the download finished, and check the file format and creator notes before retrying.
2 min readFind a purchase without the confirmation email
A missing email does not necessarily mean the order failed. Sign in with the checkout email and look in My Purchases before buying again.
2 min readLeave or update a product review
Open the product from My Purchases, choose a star rating, and write your review. You can edit your own review text from its More actions menu.
3 min read