Fix an account confirmation

This guide explains the messages you might see when a confirmation does not work: what each one means and what to do next. Most problems come from signing in with a different account, a code saved in the wrong place, or a link that another TrekGuider account already uses.

Another account already uses your link

The other account has not confirmed the link. You see This account is listed by another account, but nobody has confirmed it. Confirm it's yours to use it. (it may say channel, Page or profile instead of account). Confirm the account by signing in or with a code, in the claim window, seller registration or Connect Your Social Media. When you confirm it there, we remove the link from the other account's profile and email that account's owner. The email does not name you.

Connecting the account in Marketing removes nothing by itself. The other account's copy is removed when you save the link in your social links or seller registration.

The other account has already confirmed the link. You see This account is already confirmed by another TrekGuider account. The link cannot be added to your profile, and signing in again gives the same result. If the account is yours, contact support. Contact support too if you receive an email called A link was removed from your profile about an account that is yours.

A sign-in did not confirm the account

The reason appears under the link. For YouTube, TikTok, Pinterest, Bluesky and Discord, the message also has a Use a code instead button, so you can confirm the account another way right away. In the claim window, Add a code instead opens for you. The code steps are in Confirm that a social account is yours.

• This is a different channel (or account, Page or profile), in the claim window. You signed in with an account that is not listed on the page. Use the button under the message to sign in again, and choose the account linked on the page.
• You can't manage this Page yet. Your Facebook account can see the Page's statistics but does not have full control. Ask the Page owner to give you full control, then try again. The Page may still connect to Marketing for statistics.
• This Facebook account is already connected to another TrekGuider account. Sign in with a different Facebook account, or disconnect it from the other TrekGuider account first.
• Your Bluesky account is already connected, so it is already confirmed. You already connected a Bluesky account in Marketing, and only one can be connected. To use a different Bluesky account, disconnect the current one in Marketing first. Disconnecting removes its imported reports.
• TikTok didn't share your username. Sign in again and allow access to your profile info, or use a code instead.
• YouTube sign-in wasn't completed (or another network's name). The sign-in was cancelled or interrupted. Try again. If the network keeps choosing the wrong account, sign out of that network in your browser first, then sign in with the right one.
• We couldn't add your account to Marketing because you already have 10 connected accounts (it may say channel, Page or profile instead of account). If the message ends with connect it there, the account is confirmed and only the Marketing connection is missing. If it ends with try again, nothing was confirmed yet. In both cases, disconnect an account you no longer need in Marketing, then continue as the message says.

A code was not found

• We couldn't find the code yet. Check that you added the code to the account linked on the page or in the field, in the description or bio itself, not in a video, post or channel topic, and that you saved the change. Some networks take a moment to show changes, so wait a minute and choose Check now again.
• This code is on a different channel. You added the code to another account. Add it to the account linked on the page, then check again.
• We couldn't read your channel's description (or your TikTok bio, your Pinterest About, your Bluesky description, or your server's description), or We couldn't read this one. The network did not let us read it at that moment. Try again later, or try another listed account. If it keeps happening, contact support.

For website checks, see the messages in Confirm that a website is yours.

A confirmation was revoked

If a confirmation was made by mistake, contact support: TrekGuider can revoke it. A revoked confirmation no longer counts. The link stops showing as confirmed, and another account can confirm the same account. Revoking does not remove a creator page you claimed and does not disconnect the account in Marketing. If you think a confirmation was revoked by mistake, contact support.

When you contact support

Tell support:

• which network or website you tried to confirm, and its link;
• where you tried it: the claim window, seller registration, your social links or Marketing;
• the exact message you saw, and roughly when.

A screenshot with private details removed helps. Never send passwords or sign-in codes. The social data policy explains what we store for a confirmation, and Confirm that a social account is yours covers every way to confirm.