Confirm that a website is yours

You can show TrekGuider that a website is yours by adding a small piece of code to its home page. A confirmed website lets you claim a creator page that lists it, and stops another TrekGuider account from using it. Like every confirmation, it is private and adds no badge or mark to your page.

Before you start

• You need to be able to edit your website's home page, or ask the person who manages your website to add the code for you.
• Confirm your TrekGuider email address first.
• Only the main address of the site counts, such as https://example.com. A page inside the site, such as example.com/about, cannot be confirmed this way. www.example.com and example.com count as the same website.
• Your site has to open with a secure address that starts with https://.

Where you can confirm a website

• On a creator page you claim, when the page lists the website. In the claim window, the website steps appear on their own when the website is the only way to confirm the page. Otherwise, choose Use your website instead.
• In seller registration, in the Website field of the Social profiles step. Choose Confirm next to the website.
• On your profile, in the Website or Other field of Connect Your Social Media. Choose Confirm next to the website.

Step 1: Choose a method

When two options appear, pick one:

• Meta tag only confirms the website. Anyone who can confirm accounts can use it.
• Tracker code also shows your website statistics in Marketing. It appears only when your account can use the website tracker, so it is not offered while you claim a page before becoming a seller. It is the same tracker described in Install the TrekGuider tracker, and the website is added to your Marketing websites.

If only one option appears, that is the one your account can use.

Step 2: Copy the code

Choose Copy tag or Copy code. The code is made for your account and this website, so do not reuse a code from another account or another site.

Step 3: Add it to your home page

The screen asks you to paste it inside <head> on your home page. This is a hidden part at the top of every web page that visitors never see, so adding the code does not change how your page looks.

• In most website builders and blog platforms, look for a setting for code added to the page header or to every page. It is often called something like header code, custom code or head code. Paste the code there.
• If you edit your site's files yourself, paste the code between the <head> and </head> lines of your home page.
• If someone manages your website, send them the code and ask them to add it to the head of your home page.

Add the code to the page itself. Tools that add code to a page later, such as a tag manager, do not work for this check: we read your page the way it first loads and do not run those tools.

Step 4: Publish and check

1. Save and publish the change on your website.
2. Return to TrekGuider and choose Check now.
3. The button shows Checking… while we look at your home page. This usually takes less than a minute. Keep the window open: it updates by itself.

When the check finds the code, the website shows as confirmed. In seller registration, it shows Confirmed with a meta tag or Confirmed with the tracker code.

After it is confirmed

You can remove the meta tag, and the confirmation stays. Keep the tracker code if you want website statistics in Marketing.

If the check does not pass

• We haven't found the tag on example.com yet. For the tracker, the message says code. Check that the code is saved on your home page, not on another page, and that the change is published. If your site keeps saved copies of its pages to load faster (a page cache), clear them. Then choose Check now again.
• We couldn't open example.com. We could not open your site at exactly that address. Often the site sends visitors from example.com to www.example.com, or the other way round. Choose Check www.example.com instead (or the address without www), and make sure the code is on the address where your home page actually opens.
• This code has expired. A tracker code that has not been confirmed works for 24 hours. Choose Check now to get a new one, then replace the old code on your page.
• This website is already connected to another TrekGuider account. Another account has confirmed it or verified it in Marketing. Contact support if the website is yours.
• You've checked a few times in a row. Too many checks ran in a short time. Wait a few minutes for your changes to appear, then try again.

To confirm a social account instead, see Confirm that a social account is yours. For other problems, see Fix an account confirmation.