Respond to a customer's refund request
Use Reviews & Refunds to examine the request and its effect on your balance before choosing a response.
2 min readRefunds & payment problems
Refund requests, disputes, and what happens next.
3 guides
Understand a payment dispute and where to get help
A disputed payment can place related activity on hold. Check the notice for the affected payment and ask support about that record.
2 min readUnderstand a subscription first-payment refund guarantee
A seller can cover a new subscription's first payment with a stated refund window. Renewals are excluded, and cancellation is separate.
2 min read